Jennifer Wong, Ph.D.

As the inaugural director of Wallis Annenberg GenSpace in Los Angeles, Dr. Jennifer Wong spearheaded a vibrant community center challenging ageist stereotypes, forging partnerships across sectors to reshape the dialogue on aging and longevity. She is currently the principal consultant of JLW Consulting and Advisory LLC, leveraging her expertise in research, leadership, and policy to drive social impact. She holds a Ph.D. in Experimental Psychology from the University of Montana, a Master of Arts in Psychology from Sacramento State, and a Bachelor of Arts from the University of San Francisco.

Bringing Life to a Community Space

Interview by Ava McCollum 

What do you consider your specialty to be?

I’m the director of the Wallis Annenberg GenSpace, and it is one of Wallis Annenberg’s latest initiatives here to contribute to, support, energize, and honor older Angelenos. We are located in Koreatown, one of the most diverse neighborhoods in Los Angeles, if not the country. It’s been ranked really high in terms of diversity, language, restaurants, and immigration. All of those things make Los Angeles and the United States so beautiful.

We are on the campus of the Wilshire Boulevard Temple and their new community building, the Audrey Irmas Pavilion, which was created as a way to bring a community space to Wilshire Boulevard Temple outside of the temple and the schools that they have here that are so wonderful. And so, at the bottom of the floor of the building that we are in, there is a grand ballroom, followed by wonderful meeting rooms and a chapel. We’re located on the third floor, and above us is a gorgeous rooftop garden where you can see the Hollywood sign, the [Griffith] Observatory, and all across Los Angeles. It’s a very striking place to have here. It just reminds me of what we’re here to do and how we’re here to assist, help, and bring life into this building that, without us, would be more of an event space. With us now, it can be an everyday space and I’m glad.

What is GenSpace?

GenSpace is a community space dedicated to older adults. We also have the Wallis Annenberg Leadership Initiative here. I have two wonderful fellows who are USC graduate students and are working with me on that. We are looking to open on January 9 to the public, like an open house for the public and members of Wilshire Boulevard, and then officially open on January 10. We’ll have programming for older adults, intergenerational programming, special events, lectures, and all these great kinds of educational and other types of enjoyable programming that are surrounded by a couple of key priority areas.

In terms of the space, it’s kind of arranged across four rooms, which are a fitness studio, a horticultural therapy space, an art room, and a tech bar. In addition to those things, we’re also interested in storytelling, financial security, and safety. I’d say those six things are program priorities. We’re waiting for the space [to be ready] so we can put on the finishing touches. We’re putting in sinks and water bottle filling stations, and we’re currently throwing some very intentional, beautiful art on the walls.

While we’re doing that, we’re looking for ways to engage the community. That’s what brought us into conversations with KYCC and other nonprofit organizations around Koreatown. One of my first events was back in March, when we had one of the first age-friendly vaccine sites in Los Angeles, including Koreatown. We partnered with the Karsh Center, which is a food pantry that has been around for 30 years here in Koreatown, to provide older adults, their caregivers, and family members with vaccines. Our oldest patron was 104 years old and was given the vaccine in the car, and then her two live-in caregivers also received the vaccine. We are delighted to be involved in these types of community outreach, doing more in terms of food distribution, partnering with the YMCA, and teaming up with nonprofits on Thanksgiving so we can learn more about community members. Then they can know about us and that we’re here. 

The other thing that we’ve been doing is virtual programming. We’ve been having intergenerational conversations between high school students at Loyola High and older Angelenos. Those ran all summer long while folks were off Zoom for the summer. Now, with some schools still hybrid, we’ve been moving toward doing old-school pen pals, called GenPals. So we’re looking forward to starting that this fall and have been recruiting both high school students and older adults for those programs — just trying to combat social isolation and ageism. It gives a chance for people to feel connected, tell their stories, and talk about their lives with a different generation.

Could you tell me about your family history? Where are your parents from, and do you have any extended heritage that you’d like to mention?

I know bits and pieces of my family’s immigration story and about coming to the U.S., but I don’t know it all. I’d love to know more. My parents are mostly from Los Angeles. My mom was adopted and lived in New York City for her first few years, across from Central Park, and then ended up moving with her adoptive parents to Los Angeles. They were English and German. They lived in Arcadia and owned a newspaper nearby. My mom went to school in Arcadia and then went to UCLA, where she got her undergraduate and graduate degrees. She worked in hospitals in Santa Monica and Westwood and then became a nursing professor at UCLA until I was in middle school or so. Then she started working for community colleges and ended her career at Los Angeles Trade-Technical College (LATTC). She is still heavily involved in health and public health and has a wonderful philanthropic arm in terms of being in the health ministry at our church and caretaking for lots of friends and family.

My dad also grew up in Los Angeles, around Chinatown and Venice. He is a 1.5-generation immigrant, as his parents immigrated here, and his mom was pregnant with him when she arrived by boat from China. He went to high school here at Los Angeles High — a real local — and then worked for a bike shop before working at JCPenney for nearly 40 years. He is currently post-retirement. He did a bunch of traveling, loved to come and visit me when I lived in other places, and did some great bike riding.

During the pandemic, when bike shops were struggling to build bikes, [my dad] actually went back to work at an empty bike shop on Tuesdays, where there were no people, so he could just sell bikes. He’s been working there ever since and has been enjoying being a part of the workforce. It’s a great second-career story during the pandemic. He just loves it and loves educating people. He rides his bike about 100 miles a week. He’s incredible. He beats me every time and is so fast! He is very passionate about the lifelong sport that is bike riding. It’s fun to watch him live that life and to be a part of it on smaller 20-mile bike rides.

My brother moved back in with them to help when my mom had two hip transplants in the last couple of years. He’s been such a great support. We are both half-Chinese and half-European, and we know a little about our family history. My grand­father owned a laundromat here in Los Angeles, and my grandmother was working. I know a little about their immigration story and the life that my grandfather led while he was still here, trying to get his family to come to join him in the United States.

What was your childhood like, and how did that inform your later career?

My childhood was probably typical of many others here. My parents, especially my mom, were very passionate about our education and being involved in the com­munity, such as Girl Scouts, church groups, and youth groups. I was involved with the YMCA so I could learn about the government and how it works. We played a lot of sports. I played soccer and softball year-round and swam. It was probably pretty typical that everybody else spent a lot of time at the beach. My mom was just always so passionate about health care. I would joke and say, “I’m not going to become a nurse. I will not do that. I’m so different from you, Mom.” I was like a child in rebellion.

I ended up, as with many semi-well-adjusted children, seeing a therapist early in high school during some transition and thinking that I would want to be a clinical psychologist. I lived that dream for a while. I had a [high school] assignment that said I was going to be a clinical psychologist. That’s what I was going to do. So I went to school to become a psychologist, and I am currently an experimental psychologist. Along my psychology journey, I realized that clinical psychology, one-on-one counseling, group counseling, cognitive behavioral therapy, etc., are very impressive, well-researched, established, and tried-and-true methods with lots of innovation. It just wasn’t for me as a professional.

I had a difficult time leaving the hard stuff that I would hear at work and bringing it home. I found that I also struggled with the grace that is psychology, therapy, and patients. I found myself looking for patterns, loving the research side of clinical psychology, and looking at the case notes, trying to figure out what was going on or what systems could be changed to support someone rather than how someone might need to change. I took a very systems-level approach to a lot of my early involvement with being exposed to giving therapy.

I went through my undergraduate and master’s programs with a focus on clinical psychology. It wasn’t until almost the last year of my master’s program that my mentor was like, ‘Jennifer, you’re not a clinical psychologist.’ I was like, “What do you mean?” At that point, I’d been working on it for nearly six or seven years. I was like, “If I’m not a clinical psychologist, then who is? Because I am the most dedicated person out there.” He was just like, ‘It’s not for you.’ I ended up switching. [My mentor] was right. It was not for me. And it took a strong, amazing man, Dr. Larry Myers, to tell me that clinical psychology wasn’t for me.

I went on and learned more about experimental psychology, the study of systems, human behavior, animal behavior, and how we think and act. From there, I studied more about human well-being and health, and that led me to study rural health, which in turn led me to aging and disability in rural America. I was even frustrated with how slowly things moved in research. I pivoted and had a wonderful oppor­tunity to join some colleagues at Nadler under the Administration for Community Living at Columbia University, the Health and Aging Policy [Fellows Program], which is one of the only policy fellowships on the Hill in Washington, D.C. that brings aging experts there to be advisors in and around D.C., with the help of the American Political Science Association (APSA).

I totally pivoted and started my health policy journey. That is probably way more than you wanted to know. It really was a way there. Each of those pieces was so pivotal, and I figured out who I was before figuring out how I could give back to my community. My mom wanted us to write to my family and then ultimately aim to create a better world for those who are marginalized, whether it’s by immigration status or age. I’m really in a place where I feel like I’ve found that way.

What do you find to be your biggest challenge in terms of establishing your role as a female authority figure? Because you have a very important position.

One of the things that I find really interesting is that I’m a pretty young person in my field. I’m so pleased that Wallis [Annenberg] and Cinny Kennard (Executive Director of the Annenberg Foundation) have trusted me with this role. And while this is a wonderful vision, I know I’m the right person for this job, and I’m glad to be working on it every single day. But I know how both my youth may look to others — both the use of myself and the use of GenSpace being a nice space. So, I think I am looking for ways that we can be wonderful stewards of the community, really listen to what the community needs, and find ways to partner with trustworthy nonprofits and organizations that have been longstanding pillars of this community, such as KYCC and others. The KHEIR Center, the YMCA, other senior housing spaces, food pantries, markets, and the Pio Pico Library, which is one of the most highly trafficked libraries in all of Los Angeles. So I’m looking for ways that people don’t get distracted by my age or the newness of GenSpace and can really pay attention to what we’re doing, how we can help them, and how we can celebrate community outreach and strength together. I have certainly also been a part of planning this structure to benefit the lives of the over-65 population.

Could you tell me a little bit more about what you’re doing to continue this plan?

Soon after leaving my fellowship in Washington, D.C., I continued to work at Public Health – Seattle. I was working on bringing together health professionals and social service professionals who may be interested or excited about trying to figure out what was going on with opioid overuse and older adults. It has long been kind of anecdotally believed that older adults were being overprescribed and overusing opioid medication. Many of them have used pain medication for decades. Your tolerance increases over time, but also our bodies' ability to metabolize those drugs decreases. This weird thing happens where your tolerance can be so high that the body can’t metabolize what it needs. People ended up overdosing, which is heartbreaking and sad. We are trying to figure out how we can create conversations about that with older adults and their family members. I was working on that.

I had a great opportunity to work for a group of philanthropic foundations that were sponsoring the master plan for aging. The California Department of Aging (CDA) was planning on creating a plan to transform California services within the next 10 years to account for the increase in older persons here in California and across the nation. So for the first time in this census, it was recorded that there are more older people than younger people across the country. We are figuring out how to transition things such as transportation, housing, and long-term services, and also supporting things like assisted living centers and nursing homes. How do we strengthen the use of technology? What do we think about broadband? How do we strengthen the understanding of aging in younger persons? How do we change the school curriculum and health and science so we can understand what it means to grow older and learn more about dementia and cognitive functioning, etc.?

There was this effort that was already underway, where stakeholders across California, from elder justice to transportation to Alzheimer’s and physicians in cognitive and physical aging processes, were selected to contribute to both dissecting what was happening in California and dreaming big about what should happen here. So I, along with a colleague, Dr. Carrie Graham, who was working at UCSF and UC Berkeley, worked with stakeholders who were previously selected before my involvement. Out of that, I worked with our colleagues for maybe 14 months, and we created this plan. So it’s out there. Governor Newsom released it in January, and it is a plan that will hopefully steer us in the right direction of changing the services that are provided, subsidized, or supported by the California government, and also ones that are both county- and city-provided.

Working on that opened my door and my eyes to all of the ways that services can support aging adults and those with disabilities. Oftentimes, the support is similar, right? Somebody with a mobility impairment may use a walker that an average 85-year-old may also be using. Aging and disability generally go hand in hand. I’ve just been thinking about that. I’m now in a place where I think big about what happens. How do we do statewide now as a single center here in a diverse neighborhood? What do I want to do? What do I need to do? How do I make it attractive and enjoyable for older adults to want to come here? How do I make it sustainable so that it continues to live on from month to month or year to year? We work with an age-friendly architect who helped transform our space to be age- and disability-friendly. Susanne Stadler of Stadler Architecture always reminds me to find delight. That’s something I take to heart. We can teach about health, preventing falls, immigration forms, Medicare forms, or whatever. But where’s the joy? Where’s the delight?

Do you have any thoughts about specific experiences or experiences that might be unique to Koreatown’s aging community? Have you seen stark differences between the Koreatown community and others?

Well, one thing that I think is so magical is that just because of the high percentage of Black Angelenos, Asian Angelenos, and Latine Angelenos here in Koreatown, there is a higher likelihood that they either live with or are close to their family members. The opportunity for intergenerational families is huge. That just means familiarity with older adults is already ingrained in our family structures. I live in Santa Monica. So it’s less likely that my neighbors are going to live in an intergenerational home than it is over here [in Koreatown]. That is really special and something that I love to learn from and hear about. I’m interested in how likely they are to have transportation because they have a younger person who can drive them around or have access to a family car, rather than the financial burden of owning one themselves. If they’re not driving, they may have given up driving or may prefer not to drive. Are they still able to get around using a family car or have access to one? Is their adaptation or meaningful use of technology different because they live in a household where they have someone who can help them out? What does that look like? I love hearing about things like that.

Likewise, our younger generations need to be more exposed to the aging process. Maybe they’re more blessed than I am to know about their family history, lineage, and stories of their ancestors because they’re listening to their grandma talk about it every day, or every once in a while, over the holi­days, or during a significant event. Our wonderful celebrations of those who passed, right around Halloween, are coming up. We have the New Year celebrations here at the temple; they just celebrated all their High Holy Days. There’s just so much vibrancy around the culture that I think is spectacular here in Koreatown. I think it’s easier to learn from one another when there’s a source of vibrancy and pride and the ability to share rather than feel defensive about aging. I love that I can create tons of space where there is an acknowledgment and celebration of the multicultural nature that has become Koreatown.

Has observing the older adult community changed the way you plan on taking care of your family as they get older? How do you want to be taken care of as you get older?

My father always said from a young age, ‘When I’m older, [I’ll] just move in with you.’ And my mom, who is white and not Chinese, was mortified. She was like, ‘You have the car, but I’m going to live down the street. I’m not moving in with you.’ Like, that’s so weird to say to a 7-year-old. But as I get older, it makes more sense. We live about 20 minutes apart. I went to a Dodgers game with my mom. My dad helped me check out my car from a body shop the other day. Then, my mom came over and had dinner with me.

I ended up living my life in a way that is very different from what I would have said 15 or 20 years ago, or when I was in high school, right? You just don't think that way [at the time]. But now that your parents are retired, you’re worried. Are they staying safe from the coronavirus and still socially distancing and doing other things? You want to make sure that they're engaged and have stuff to do safely. My parents come and watch me play softball every Monday with my friends, whom I’ve had for nearly 20 years, and other newer friends. It also inspires their parents to come and hang out, and then they get to talk. It comes full circle, and I think I'm open to listening to their needs more than I've ever been.

What kind of legacy do you hope to leave with GenSpace and in general?

I hope GenSpace, under my leadership, continues to be responsive and reflective of the community that we look to serve and welcome here. As for myself, I hope to continue to find things that are warm, familiar, and also innovative and fun. I hope to find a way to balance those things and bring older adults with us as technology and innovation continue to grow. It's my hope to create that bridge so that they can learn some of these things or stay in the relevant culture, and we can continue to help them do that. I hope that we support older adult voices and stories in our current culture. After a year, we've seen some pretty hard storylines about older adults, especially older Asian adults. I hope that we continue to find ways to bring understanding to more folks.

I just want to say thank you so much. I've interviewed a lot of people, and I haven't heard this type of storyline before. Working with elders, I know it's so important to connect with that community. I appreciate you taking the time to talk with me.

And for me, I would love to continue to hear about your interviews, and we'd love to host you here at GenSpace and definitely welcome the opportunity to share our space with you. We are looking forward to keeping it as a community space. We are dedicated to older adults, and we hope that we can graciously and seamlessly mix younger generations here.