Jennifer Wong, Ph.D.

As the inaugural director of Wallis Annenberg GenSpace in Los Angeles, Dr. Wong spearheaded a vibrant community center challenging ageist stereotypes, forging partnerships across sectors to reshape the dialogue on aging and longevity. She is currently the Principal Consultant of JLW Consulting and Advisory LLC, leveraging her expertise in research, leadership, and policy to drive social impact. With a focus on health and aging, she has shaped rural health care and aging policy for prestigious institutions like the Washington Health Care Authority and Public Health – Seattle & King County while also advocating for social determinants of health, integrated care delivery, and community engagement. She also played a pivotal role in developing Governor Newsom’s Master Plan on Aging while assisting the California Department of Aging during the COVID-19 pandemic. She holds a Ph.D. in experimental psychology from the University of Montana, a Master of Arts in psychology from Sacramento State, and aBachelor of Arts from the University of San Francisco.

Bringing Life to a Community Space

Interview by Ava McCollum 

What do you consider your specialty to be?

I’m the director of the Wallis Annenberg GenSpace, and it is one of Wallis Annenberg’s latest initiatives here to con- tribute to, support, energize, and honor older Angelenos. We are located in Koreatown, one of the most diverse neighborhoods in Los Angeles, if not the country. It’s been ranked really high in terms of diversity, language, restaurants, and immigration. All of those things make Los Angeles and the United States so beautiful.

We are on the campus of the Wilshire Boulevard Temple and their new community building, the Audrey Irmas Pavilion, which was created as a way to bring a community space to Wilshire Boulevard Temple outside of the temple and the schools that they have here that are so wonderful. And so, at the bottom of the floor of the building that we are in, there is a grand ballroom, followed by wonderful meeting rooms and a chapel. We’re here, located on the third floor, and above us is a really gorgeous rooftop garden, where you can see the Hollywood sign, the [Griffith] Observatory, and all across Los Angeles. It’s a very striking place to [have] here in L.A. It just reminds me of what we’re here to do and how we’re here to assist, help, and bring life into this building that, without us, would be more of an event space. But now, with us, it can be an everyday space. And I’m really glad about that.

Could you tell us a bit more about what GenSpace is?

GenSpace is a community space dedicated to older adults. We also have the Wallis Annenberg Leadership Initiative here. I have two wonderful fellows who are USC graduate students and are working with me on that. We are looking
to open on January 9 to the public, like an open house for the public and members of Wilshire Boulevard, and then officially open on January 10. We’ll have programming for older adults, intergenerational programming, special events, lectures, and all these great kinds of educational and other types of enjoyable programming that are sur- rounded by a couple of key priority areas. But in terms of the space, it’s kind of arranged across four rooms, which are a fitness studio, a horticultural therapy space, an art room, and a tech bar. In addition to those things, we’re also really interested in wonderful storytelling, financial security, and safety. So, I’d say those six things are program priorities. We’re waiting for the space to finish up and put on the finishing touches. We’re putting in sinks and water bottle filling stations, and we’re currently throwing some very intentional, beautiful art on the wall.

So while we’re doing that, we’re looking for ways to engage the community. And that’s what brought us into conversations with KYCC and also with other kinds of nonprofit organizations here and around Koreatown. One of my first events here was back in March, when we had one of the first age-friendly vaccine sites in Los Angeles, including Koreatown. We partnered with the Karsh Center, which is a wonderful food pantry that has been around for 30 years here in Koreatown, to provide older adults, their caregivers, and family members with vaccines. Our oldest patron was 104 years old and was given the vaccine in the car. And then her two live-in caregivers also received the vaccine. We are delighted to be involved in these types of community outreach, doing a little bit more of that in terms of food distribution, partnering with the YMCA, and teaming up with nonprofits for Thanksgiving so we can learn more about community members and they can know about us and know that we’re here. 

And then the other thing that we’ve been doing is virtual programming. So we’ve been [having] intergenerational conversations between high school students at Loyola High and older Angelenos. And those ran all summer long while folks were kind of off Zoom for the summer. But now, with some schools still doing hybrid, we’ve been moving toward doing old-school pen pals, called GenPals. We’re looking forward to doing those starting this fall in a few weeks and have been recruiting both high school students and older adults for those programs — just trying to combat social isolation and ageism. It gives a chance for people to feel connected and tell their stories and [talk] about their lives to a different generation.

Could you tell me about your family history? Where are your parents from, and do you have any extended heritage that you’d like to mention?

I know bits and pieces about my family’s immigration story and about coming to the U.S., but I don’t know it all. I’d love to know more. My parents are from Los Angeles, mostly. My mom was actually adopted and lived in New York City for her first few years, across from Central Park, and then ended up moving with her adoptive parents to Los Angeles. They were English and German. They lived in Arcadia and owned a newspaper nearby. My mom went to school in Arcadia and then went to UCLA and got her undergrad and graduate degrees there. She worked in hos- pitals in Santa Monica and Westwood, around  Los Angeles, and then ended up becoming a nursing professor at UCLA until I was in middle school or so. Then she started working for community colleges and ended her career at L.A. Trade Tech [Technical-College]. She is still heavily involved in health and public health and has a wonderful philanthropic arm in terms of being on the health ministry at our church and caretaking for lots of friends and family.

My dad also grew up in Los Angeles, around Chinatown and Venice. He is a 1.5-generation immigrant, as his parents immigrated here, and his mom was actually pregnant with him when she arrived by boat from China. He went to high school here at L.A. High — a real local — and then worked for a bike shop and ended up working for JCPenney for nearly 40 years. He is currently post-retirement. He did a bunch of traveling, loved to come and visit me when I lived in other places, and did some great bike riding. During the pandemic, when bike shops were struggling to build bikes, he actually went back to work at an empty bike shop on Tuesdays where there were no people so he could just sell bikes, and he’s been working there ever since. So he’s been enjoying being a part of the workforce. It’s a really great second-career story during the pandemic. He just loves it. He loves educating people. He rides his bike about 100 miles a week. He’s incredible. He beats me every time — he’s so fast! He is very passionate about the lifelong sport that is bike riding. It’s really fun to watch him live that life and to be a part of it on smaller 20-mile bike rides.

My brother moved back in with them to help when my mom had two hip transplants in the last couple of years. He’s been such a great support. We are both half-Chinese and half-European, and we know a little about our family history. I know a little about my grandparents. My grand­father owned a laundromat here in Los Angeles, and my grandmother was working. I know a little about their immigration story and the life that my grandfather led while he was still here, trying to get his family to come to join him in the United States.

What was your childhood like, and how did that inform your later career?

My childhood was probably typical of many others here. My parents, especially my mom, were very passionate about our education and about being very involved in the com­munity, such as Girl Scouts, church groups, and youth groups. I was involved with the YMCA, so I could learn about the government and how it works. We played a lot of sports. I played soccer and softball year-round and swam. It was probably pretty typical that everybody else spent a lot of time at the beach. My mom was just always so passionate about health care. I would joke and just say, “I’m not going to become a nurse. I will not do that. I’m so different from you, Mom.” Like getting a child to rebel.

I ended up, as with many semi-well-adjusted children, seeing a therapist early in high school during some transition and thinking that I would want to be a psychologist — a clinical psychologist — and I lived that dream for a while. I had a [high school] assignment that said I was going to be a clinical psychologist. That’s what I was going to do. So I went to school to become a psychologist, and I am currently an experimental psychologist. But along my psychology journey, I basically realized that clinical psychology, one-on-one counseling, group counseling, cognitive behavioral therapy, etc. are very impressive, well-researched, established, and tried and true methods with lots of innovation. It just wasn’t for me as a professional. I had a hard time leaving the hard stuff that I would hear at work and bringing it home. I just ended up finding that I also struggled with the grace that is psycho- logy and the grace that is therapy and patients. So I found myself looking for patterns, loving the research side of clinical psychology, and looking at the case notes, trying
to figure out what was going on or what systems could be changed to support someone rather than how some- one might need to change. So I took a very systems-level approach to a lot of my early involvement with being exposed to giving therapy.

I went through my undergraduate and master’s programs still with a focus on clinical psychology. And it wasn’t until almost my last year in my master’s program that my mentor was like, ‘Jennifer, you’re not a clinical psychologist.’ I was like, “What do you mean?” At that point, I’d been working on it for nearly six or seven years. And I was like, “If I’m not a clinical psychologist, then who is?” Because I am the most dedicated person out there. Yeah, he was just like, ‘That’s not for you.’ So I ended up switching. He was right. It was not for me. And it took a really strong, amazing man, Dr. Larry Myers, to tell me that clinical psychology wasn’t for me. And so I went on and learned more about experimental psychology, the study of systems and human behavior, animal behavior, and how we think and act. From there, I studied more about human well-being and health, and that brought me to study rural health, which brought me to aging and disability in rural America. And then, I was even frustrated with how slowly things moved in research. I actually pivoted and had a wonderful oppor­tunity to join some great colleagues at Nadler under the Administration for Community Living at Columbia University, The Health and Aging Policy [Fellows Program], which is one of the only policy fellowships on The Hill in Washington, D.C. that brings aging experts to The Hill to be experts and advisors in and around D.C., with the help of the American Political Science Association (APSA). And so, I totally pivoted and started my health policy journey. That is probably way more than you wanted to know. But no, it really was a way there; each of those pieces was so pivotal, and figuring out who I was before figuring out how I could give back to my community. My mom wanted us to write to my family and then ultimately aim to create a better world for those who are being marginalized, whether it’s by immigration status or by age. I’m really in a place where I feel like I’ve found that way.

What do you find to be your biggest challenge in terms of establishing your role as a female authority figure? Because you have a very important position.

One of the things that I find really interesting is that I’m a pretty young person in my field. I’m so pleased that Wallis [Annenberg] and Cinny Kennard (Executive Director of the Annenberg Foundation) have trusted me with this role. And while this is a wonderful vision, I know I’m the right person for this job, and I’m glad to be working on it every single day. But I know how both my youth may look to others — both the use of myself and the use of GenSpace being a nice space. So, I think I am looking for ways that we can be wonderful stewards of the community, really listen to what the community needs, and find ways to partner with trustworthy nonprofits and organizations that have been longstanding pillars of this community, such as KYCC and others. The KHEIR Center, the YMCA, other senior housing spaces, food pantries, markets, and the Pio Pico Library, which is one of the most highly trafficked libraries in all of Los Angeles. So I’m looking for ways that people don’t get distracted by my age or the newness of GenSpace and can really pay attention to what we’re doing, how we can help them, and how we can celebrate community outreach and strength together. I have certainly also been a part of planning this structure to benefit the lives of the over-65 population.

Could you tell me a little bit more about what you do to continue this plan?

Soon after leaving my fellowship in Washington, D.C., I continued to work at Public Health – Seattle and was working on bringing together health professionals and social service professionals who may be interested or excited about trying to figure out what was going on with opioid overuse and older adults. It has been long, kind of anecdotally believed that older adults were overusing and overprescribed opioid pain medication. Many of them have used pain medication for decades. Your tolerance increases over time, but also, over time, our bodies decrease in terms of being able to metabolize those drugs. This weird thing happens where, eventually, your tolerance can be so high that the body can’t metabolize what it needs. And they ended up overdosing, which is heartbreaking and sad. And so, we are trying to figure out how we [can] create conversations about that with older adults and their family members. So I was working on that. 

However, I had this great opportunity to work for a group of philanthropic foundations that were sponsoring the master plan for aging. The California Department of Aging (CDA) was planning on creating a plan to transform California services within the next 10 years to really account for the increase in older persons here in California and across the nation. So for the first time
ever, in this census, it was recorded that there are more people who are older than there are younger persons across the nation. And so we are really trying to figure out how we transition things such as transportation, housing, long- term services, and supporting things like assisted living centers and nursing homes. How do we strengthen the use of technology? What do we think about broadband? How do we strengthen the understanding of aging in younger persons? How do we change school curriculum and health and science so we can understand what it means to grow older and learn more about dementia and cognitive functioning, etc.? And so there was this really great effort that was already underway, where stakeholders across California, from elder justice to transportation to Alzheimer’s and wonderful physicians in cognitive and physical aging processes, were selected to contribute to both dissecting what was happening in California and dreaming big about what should happen here. And so, I, along with a colleague, Dr. Carrie Graham, who was working at UCSF and UC Berkeley, worked with these great stakeholders that were previously selected before my involvement. Out of that, I worked with our colleagues for, I believe, maybe 14 months or so, and we created this great plan. So it’s out there. It was released in January under Governor Newsom, and it is a plan that will hopefully steer us in the right direction of changing the services that are provided, subsidized, or supported by the California government. And then also ones that are both county and city locally-provided as well.

Working on that just opened my door [and] my eyes to all of the ways that services can support aging adults and those with disabilities, because oftentimes the support is really similar, right? Somebody with a mobility impairment may use a walker that an average 85-year-old may also be using. Aging and disability generally go hand in hand. I’ve just been thinking about that. I’m now in a place where I think big about what happens. How do we do statewide now as a single center here in a diverse neighborhood? What do I want to do? And what do I need to do? And how do I make it attractive and enjoyable for older adults to want to come so that they enjoy it while they’re here? How do I make it sustainable so that it continues to live on from month-to-month or year-to-year? We work with a wonderful, age-friendly architect who helped transform our space to be age- and disability-friendly. And Susanne Stadler of Stadler [Architecture] always reminds me to find delight. I think that’s something I take to heart. We can teach about health, we can teach about preventing falls, and we can teach about immigration forms, Medicare forms, or whatever. But where’s the joy? Where’s the delight?

Do you have any thoughts about specific experiences or thoughts about experiences that might be unique to Koreatown’s aging community? Have you seen stark differences between the Koreatown community and others?

Well, one thing that I think is so magical — and I think you’ll understand too as a descendant of Asian lineage — is that just because of the high percentage of Black Angelenos, Asian Angelenos, and Latine Angelenos here in Koreatown, there is a higher likelihood that they either live with or at least are close to their family members. The opportunity for intergenerational families is huge. And that just means that familiarity with older adults is already ingrained in our family structures. I live in Santa Monica. So it’s less likely that my neighbors are going to live in an intergenerational home than it is over here [in Koreatown]. I think this is something really special and something that I love to learn from and hear from. I’m really interested in how likely they are to have transportation because they have a younger person that can drive them around or have access to a family car rather than the financial burden of owning a car themselves. Or, [if they’re not] driving — they may have given up driving or may prefer not to drive. Are they still able to get around using a family car or [have] access  to a family car? And then, is their adaptation or meaningful use of technology different because they live in a household where they have someone who can maybe help them out? What does that look like? I love knowing about things like that and hearing about things like that.

Likewise, our younger generations need to be more exposed to the aging process. Maybe they’re more blessed than I am to know about their family history, lineage, and stories of their ancestors because they’re listening to their grandma talk about it every day, or every once in a while, over the holi­days, or during a significant event. Like our wonderful celebrations of those who passed, right around Halloween, are coming up. And we have the New Year celebrations here at the temple; they just celebrated all their High Holy Days. There’s just so much vibrancy around the culture that I think is really spectacular here in Koreatown. So, I think it’s easier to learn from one another when there’s a source of vibrancy and pride and also the ability to share rather than feel defensive about aging. I love that I can create tons of space where there is an acknowledgment and celebration of the multicultural nature that has become Koreatown.

Has observing the older adult community changed the way you plan on taking care of your family as they get older or how you would want to be taken care of as you get older?

My father always said from a young age, ‘When I’m older, [I’ll] just move in with you.’ And my mom, who is white and not Chinese, was mortified. She was like, ‘You have the car, but I’m gonna live down the street. I’m not moving in with you.’ Like, that’s so weird to say to a 7-year-old. But as I get older, it makes more sense. We live about 20 minutes apart. I went to a Dodgers game with my mom, and my dad helped me check out my car from a body shop the other day, and then my mom came over and had dinner with me.